Refund policy
As our products are perishable alcoholic beverages, CINCiN does not accept change-of-mind returns. This is standard practice for food and beverage products.
However, your rights under the Australian Consumer Law (ACL) always apply. If your order arrives damaged, faulty, or significantly different from what was described, you are entitled to a remedy under Australian law — and we will make it right.
Damaged or incorrect orders
Please inspect your order upon delivery and contact us immediately if:
- Any cans are damaged or leaking
- Your order is incorrect or items are missing
- The product is not as described
Email us at contact@cincinbeverages.com.au with your order number and a photo of the issue. We will assess the situation and offer a replacement, store credit, or refund as appropriate under the ACL.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For more information about your consumer rights visit consumer.gov.au.
Refund processing
If a refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction. If more than 15 business days have passed since your refund was approved, contact us at contact@cincinbeverages.com.au.
Contact
For any questions about your order, please get in touch at contact@cincinbeverages.com.au — we're a small family team and we respond to every message.